Privacy Policy

Last modified: Jan, 2025

  • Overview
  • Introduction
  • Definition and Interpretation
  • Data We Collect
  • The Way You Interact With Others
  • How We Use Collected Information
  • How We May Share Your Information
  • Flow of information
  • Maintaining Your Information's Safety
  • Updating and Accessing
  • Updates to this Privacy Statement
  • Third-party websites and resources
  • Contact Us

In this Privacy Policy (“Policy”), “We,” “Us,” or “Our” refer to Greenbotz Pte Ltd. 

This Privacy Policy governs our use of any personal information collected by us in connection with your use of BiomeX (“Our Web Application, Mobile Application”). The use of information collected through Our platforms is limited to the purposes outlined in this Policy. 

Greenbotz Pte Ltd understands that your privacy is important to you and that you care about how your personal and non-personal information is used and shared online. We respect and value the privacy of everyone who interacts with our site and are committed to collecting and using information in ways that are beneficial to you and consistent with your rights and our legal obligations. 

Please read this Privacy Policy carefully to understand our practices. If you have any questions regarding this Policy, the practices of this platform, or your interactions with it, you may contact us at info@greenbotz.co. 

Introduction

The BiomeX App is your go-to solution for seamless home and resident management, combining technology with convenience. It offers secure access, personalized notifications, and efficient community interactions, ensuring a hassle-free living experience. 

To provide these features, we collect limited information to enable secure and personalized functionality. Rest assured, our data practices comply with strict legal and ethical standards, prioritizing your privacy and security. 

The BiomeX App and website (https://biomex.app/) are owned and operated by Greenbotz Pte Ltd. This Privacy Policy explains how we collect, use, and protect your information when you access our app, website, or services. 

Your privacy is our priority, and transparency is our commitment.  

Definition and Interpretation

  • Account: Refers to the user account required to access and/or use specific areas and features of our site. 
  • Cookie: A small text file placed on your computer or device by our site when you visit certain sections or use specific features of our site. 
  • Personal Information: Any information that relates to an identified or identifiable natural person. 
  • Process: Any operation or set of operations performed on Personal Information or sets of Personal Information. 
  • Services: The services provided by BiomeX/Greenbotz Pte Ltd. 
  • UK and EU Cookie Law: Refers to the relevant sections of the Privacy and Electronic Communications Regulations. 
  • We/Us/Our: Refers to BiomeX/Greenbotz Pte Ltd. 

Information and Personal Data We collect and receive

Account Registration 

When you register for an account with us (“Account”), you provide personal information such as your Name and Phone Number. 

Usage of Services 

When you use features and functions available on our Services, for example: 

  • Book and pay for facilities 
  • Invite visitors to the premises 
  • Commenting and posting topics for discussion 
  • Using our chat feature to interact with other users 
  • Communicating with condominium management 
  • If you contact us, say, with a problem or query 

The Way You Interact With Others

Our platform offers features that facilitate user connections and communication. When sharing information in groups or with other users, please be cautious and exercise good judgment. Keep in mind that you are solely responsible for the information you choose to share. 

How We Use Collected Information

We use your personal information as outlined in this Privacy Policy and only process it when we have a lawful basis to do so. The ways we may use your information include: 

  • Responding to your communications. 
    Conducting market research.
  • Analyzing your usage of our site.
  • Collecting feedback to improve our site and enhance your user experience.
  • Customizing your site experience based on your preferences. 

How We May Share Your Information

We may share information about you in the following ways:

With MCST and Managing Agents:

You may be required to share your personal information with the Management Corporation Strata Title (MCST) of your condominium and its authorized managing agent. Without your explicit consent, this information will be used only for condominium management purposes by the MCST.

With Other Users of Our Services:

Other users of our services may be able to see some of the information on your profile once you create an account. The content you share and publish can also be viewed by other users. For example, individuals in your condominium will be able to see your profile photo and first name if you post a garage sale.

When Required by Law or to Prevent Harm:

If compelled by law or if we think it’s essential to stop fraud or criminal activity, or to safeguard our services, rights, property, or people’s personal safety, we might divulge your personal information.

Respect for Your Privacy:

We are committed to safeguarding your privacy and will never sell or share your personal information with third parties. However, we may share aggregated data and anonymized statistics about users of our services with trusted partners, advertisers, sponsors, and other reputable entities. These data sets do not include information that can personally identify you and are used to describe our services, deliver targeted content, and support lawful business purposes.

Flow Of Information

By using our Services, you consent to the processing and use of your information in Singapore and other countries where BiomeX operates, as outlined above. We are committed to ensuring that your information is transferred in compliance with this Privacy Policy and safeguarded in accordance with applicable personal data protection laws, including the Personal Data Protection Act (PDPA) 2012 of Singapore.

Maintaining Your Information's Safety

Our top goal is protecting your information. To stop data in our control from being lost, misused, or altered, we have strong security measures in place. To safeguard data sent over the internet, both during transmission and after receipt, we also use industry-standard procedures. Secure Socket Layer (SSL) technology is used to encrypt sensitive data. The BiomeX platform security framework’s salient features include:

  • Secure Data Transmission: HTTPS (TLS 1.2) connections are used for all data transfers to BiomeX servers. To provide secure connection, HTTP (Port 80) queries are automatically forwarded to HTTPS (Port 443).
  •  Data Storage Security: A server-side firewall and the 256 Bit Advanced Encryption Standard (AES-256) are used to protect data stored on our Cloud Servers (Singapore). Data safety is further improved by relational database service snapshots and automatic database backups.
  • App User Security: Both the source and storage of user passwords, which must contain a minimum of six alphanumeric characters, are encrypted.
  • Monitoring of Server Redundancy: Constant observation guarantees that only essential operations are running on production servers. To reduce hazards, unused ports are closed, and default setups or passwords are eliminated.

Even with these thorough precautions, there is no completely safe way to transmit data or store electronic files. Therefore, complete security cannot be guaranteed, even though we work hard to protect your information using commercially reasonable methods.

User Responsibilities:

  • Keep your order information, password, and login private. Don’t provide them to unapproved people.
  • Any careless usage of your BiomeX account, password, or order information is not our responsibility.

Retention Policy:

If your account is active or necessary to deliver services, BiomeX keeps your information on file. After management closes an account as inactive, users are not immediately closed. We keep data as long as necessary to fulfill legal requirements, settle conflicts, and uphold agreements.

International Transfer of Personal Information:

Your personal information may be transferred to and stored in locations outside the European Economic Area (EEA). We ensure that adequate safeguards are in place to protect your data during international transfers.

Accessing and Updating Your Information

You can ask the condominium management team for help in accessing and updating your personal information. It is your duty to make sure that any personal information you provide is correct, comprehensive, and current. You must update any information as soon as it becomes inaccurate, lacking, or out of date.

You could occasionally be required to give us someone else’s personal information. If you do, it is your duty to let them know that we are sharing their data, get their permission, and point them to this privacy statement for further information.

To:

  • You may request a copy of the information we hold about you, or 
  • Withdraw previously provided consent for the collection, use, or disclosure of your personal data,

We may require a reasonable amount of time to process your request and implement any changes. During this process, we may verify your identity and ask for further details. In cases where we are legally allowed, we may decline your request and provide an explanation for our decision.

Updates to this Privacy Statement

This Privacy Policy is subject to change at any moment, and any updates will be communicated here. We will send you an email or post a notice about our services if we think the changes are important. It is your duty to check this Privacy Policy for modifications. You recognize and agree to the updated Privacy Policy by using our services going forward.

Third-party websites and resources

Links to external websites or resources run by third parties may occasionally be included in our services. Their privacy policies and content are beyond our control. To find out how these third-party websites could use your information, we advise reading their privacy policies.

Contact Us

We value your feedback and aim to resolve any complaints promptly. Please use the following contact details to share your concerns:

Customer Support Email: info@greenbotz.co

 

Last Updated January 2025