BiomeX Privacy Policy

Last modified: November 2025

This Privacy Policy describes how Greenbotz Platform Private Limited (“BiomeX”, “we”, “our”, or “us”) collects, uses, and protects personal data in connection with the BiomeX Condo / Community Management App (the “App”) and related digital services (the “Services”).

We are committed to maintaining the confidentiality and security of the residents, visitors, and management authorities using the App.

By using the App, you agree to this Privacy Policy.

1. Purpose of the App

BiomeX is used in Condominiums / Apartment Communities / Gated Societies for:

  • Resident identity & profile management
  • Visitor approvals & gate access control
  • Facility bookings & community services
  • Maintenance / incident reporting
  • Community announcements & communications
  • Security guard workflow support

Each feature is designed strictly for community use only.

2. Information We Collect

2.1 Resident / User Information

  • Name
  • Mobile number or email
  • Apartment / Unit / Tower information
  • Vehicle / parking information (optional)
  • Emergency contact (optional)
  • Profile photo (optional)

2.2 Visitor & Entry Data

  • Visitor name and phone number
  • Vehicle details (if provided)
  • Check-in / check-out timestamps
  • Gate guard verification notes (if applicable)

2.3 Media (Photo & Video)

The App allows users to upload images only when necessary for:

Feature Reason Image is Required
Offline / Maintenance Payment To submit payment proof for verification
E-Form / Tenant Agreement To attach signed forms / documents
Profile Update For resident identity confirmation
Community Posts To share updates/events with other residents
Help Desk / Maintenance Tickets To show issue details for resolution
Feedback & Support To provide clarity in service requests

We only access photos that you intentionally select using the Android Photo Picker. We do not access, scan, or monitor your entire media library.

2.4 Device Information

  • Device model & operating system
  • App version
  • Non-identifiable performance analytics

2.5 Optional Location Access

Used only for:

  • Smart gate access
  • Entry verification You may disable location anytime.

3. Why We Use This Information

Purpose Explanation
Account Verification To confirm identity and allow secure login
Community Operations To manage residents, visitors, and security logs
Facility Bookings To reserve amenities and shared spaces
Maintenance & Incidents To report, track, and resolve community issues
Security & Safety To maintain controlled and logged access
App Performance Improvements To ensure reliability and functionality

We do NOT sell data or use it for advertising or cross-app tracking.

4. Who We Share Data With

Shared With Purpose Access Limitations
Community / Property Management To operate the building/community Role-restricted
Security Guards To verify visitor entries Limited operational access
Cloud Hosting Providers To securely store and process data Bound by data protection agreements
Law Enforcement Only when legally required Disclosed strictly under lawful conditions

5. Legal Basis (Global Compliance)

We process data under:

  • Contractual necessity
  • Legitimate community interest
  • Consent (for optional uploads, contacts)
  • Legal obligations

6. Data Storage & International Transfers

Data may be stored on secure servers in:

  • India, Singapore, EU, or other approved regions

We ensure:

  • Encrypted transmission (TLS/HTTPS)
  • Encrypted storage (AES-256)
  • Standard Contractual Clauses where required

7. Children’s Privacy

The App is not intended for children under 13. If such data is unintentionally collected, it will be removed.

8. Policy Updates

We may update this Policy from time to time. Material updates will be communicated in the App.

9. Contact Us

For privacy or data-related requests:

Greenbotz Platform Private Limited

Email: info@greenbotz.co